Boarding Agreement & Liability Waiver
These are the terms you accept when you book, and the same terms you sign on paper at your first drop-off. They stay valid for future stays unless you revoke them in writing or we issue an updated version.
1. Parties and authority
This agreement is between Exotic Pet Café (“the Facility”) and the person signing (“the Owner”), for the boarding of the pet described on the booking form. The Owner warrants that they own the pet or are fully authorised by the owner to make decisions about it, including consenting to veterinary treatment. The Owner remains liable under this agreement whoever delivers or collects the pet.
2. Accuracy of what you have told us
The Owner warrants that everything disclosed — health, vaccinations, medication, parasites, bite history, escape history and behaviour — is complete, current and accurate. Non-disclosure or misstatement of any material fact is a breach of this agreement and immediately voids every release and limitation the Facility would otherwise rely on being read in the Owner’s favour.
3. Admission requirements and right to refuse
Pets must be at least four months old, fully vaccinated, and free of contagious disease and parasites. The Facility may refuse admission, or end a stay early, where a pet does not meet these requirements, is unwell, is unmanageable, or poses a risk to staff or to other animals. Fees for the nights already used remain payable and the Owner must collect the pet without delay.
4. Injury to people and other animals
If the pet bites, scratches or injures any person, any other animal, or any third party, the Owner is solely responsible and shall indemnify the Facility, its staff, its other clients and any third party in full against all resulting loss, medical costs, legal costs and claims. This applies whether or not a bite history was disclosed, and applies with particular force where it was not.
5. Assumption of risk
The Owner understands that pets may experience stress, illness, injury or sudden death during boarding despite reasonable care, and releases the Facility, its staff and affiliates from all liability for loss, injury or death unless gross negligence is proven. The Facility is not liable for age-related or pre-existing conditions, for sudden unexplained death including seizures, cardiac arrest, suffocation or stress-induced collapse, or for injuries or illnesses not directly caused by its gross negligence.
6. Contagious disease and outbreak
Boarding is a communal environment. Where a pet arrives carrying an undisclosed contagious condition and it spreads, the Owner is liable for the cost of decontaminating the premises and of treating every animal affected. The Facility is not liable for a pet contracting an illness from another animal despite its precautions.
7. Veterinary care and expenses
The Facility may seek veterinary treatment whenever it judges it necessary, using its partner veterinarian unless the Owner has named another in writing. All veterinary, medication and transport costs are the Owner’s sole responsibility and are payable on collection, whether or not the Owner could be reached beforehand. Treatment above the limit set by the Owner on the admission form will be discussed with the Owner or the emergency contact first where delay would not endanger the animal.
8. Death, necropsy and cremation
In the event of death the Facility shall notify the Owner immediately. A necropsy is mandatory if the Owner alleges negligence by the Facility; if the Owner declines a necropsy, all claims against the Facility are waived. Cremation or burial cannot proceed without the written consent of both the Owner and the Facility.
9. Escape
The Facility will take reasonable measures to secure every animal. Where a pet with an undisclosed history of escaping, climbing or digging out escapes, the Owner accepts full responsibility, including the cost of recovery and any loss or damage caused by the animal while at large.
10. Transport between premises
Dogs board at 1 Ugochukwu Orji Street and cats at 62a Gbangbala Street. The Owner consents to the pet being transported between the Facility’s premises and to and from a veterinarian where necessary, at the Owner’s risk.
11. Belongings
Bedding, toys, collars, leads, bowls and any other item left with the pet are left entirely at the Owner’s risk. The Facility does not insure them and is not liable for loss, damage or destruction of any item.
12. Fees, extensions and late collection
One night’s fee secures the dates and is applied to the bill. The balance is due in full on collection, before the pet is released. Stays extended beyond the booked pick-up date are charged at the standard nightly rate and are subject to space being available. Pets collected after the booked date are charged a daily holding fee in addition to the boarding rate.
13. Unpaid fees and lien
Where fees, veterinary costs or holding charges remain unpaid, the Facility is entitled to retain possession of the pet and of any belongings left with it until payment is made in full. Interest may be charged on overdue amounts. The Owner is liable for all reasonable costs of recovering a debt, including legal costs.
14. Abandonment
A pet not collected within 7 days of the booked pick-up date, where the Facility has attempted contact on the phone number, email address and residential address given by the Owner and on the emergency contact given at admission, is treated as abandoned. The Facility may then, after a further 14 days’ written notice to those contacts, rehome the pet or place it in alternative care at the Owner’s cost. This does not release the Owner from the fees owed.
15. Limitation of liability
To the fullest extent permitted by law, the Facility’s liability, where it is ever established, is limited to the lower of the boarding fee paid for the stay in question or ₦200,000. The Facility is not liable in any circumstances for indirect or consequential loss, sentimental value, replacement of a breeding, working or show animal, loss of income, or emotional distress. The Facility does not insure clients’ pets; the Owner is responsible for arranging their own cover if they want more than this.
16. Media and CCTV
The Facility records the boarding and reception areas continuously for the safety of animals and staff. These recordings are kept for the Facility’s own protection and may be used in evidence. Separately, the Owner may give or withhold consent to photographs or video of their pet being used in the Facility’s marketing, at no compensation. Withholding marketing consent does not affect the CCTV recording.
17. Complaints and time limit for claims
Any concern about the condition of a pet on collection must be raised with the Facility before leaving the premises, so that it can be inspected and recorded against the admission record while the facts can still be established. Any other claim must be notified to the Facility in writing within 14 days of collection. Claims notified after 14 days are not accepted.
18. Matters outside our control
The Facility is not liable for failure or delay caused by events beyond its reasonable control, including power failure, water or fuel shortage, flooding, fire, civil unrest, curfew, road closure, epidemic or government action. Where such an event requires the animals to be moved, the Facility will do so at its discretion and inform owners as soon as it reasonably can.
19. Whole agreement and variation
This document, together with the completed booking and admission forms, is the entire agreement between the parties. Nothing said in conversation, by phone or on social media varies it. Variations are effective only in writing signed by both parties. If any clause is held unenforceable, the remaining clauses continue in full force.
20. Acceptance and duration
Signing the paper form, or completing and submitting the booking form on this website and confirming by WhatsApp, constitutes acceptance of these terms. This agreement remains valid for all future boarding stays until revoked by the Owner in writing or replaced by an updated version issued by the Facility.
21. Governing law
This agreement is governed by the laws of the Federal Republic of Nigeria. The parties submit to the jurisdiction of the courts of Lagos State.
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Questions: +234 903 987 9593 on WhatsApp, or come in to 62a Gbangbala Street, Ikate, Lekki. Monday to Saturday, 9am–6pm.