Terms of service
Last updated: 21 September 2026
Welcome to Exotic Pet Café. These Terms of Service govern your use of our website, our store, and our grooming, boarding, and veterinary services. By using our website or our services, you agree to these terms.
Exotic Pet Café
62A Gbangbala Street, Ikate, Lekki, Lagos, Nigeria
admin@exoticpetcafe.com · +234 903 987 9593
1. Who can use our services
You must be at least 18 years old to buy from our website or enter into an agreement with us. If you are under 18, a parent or guardian must make the purchase or booking on your behalf.
2. Your account
Some features require an account. You are responsible for keeping your login details secure and for activity that happens under your account. Please tell us promptly if you think someone else has accessed it.
3. Products, pricing and availability
All products are subject to availability. We may limit the quantity of any item.
We take care to describe and price everything accurately. If an item is listed at an incorrect price or with a material error in its description, we may cancel the order and refund you in full rather than fulfil it. We will always contact you first.
Prices may change without notice, but the price you see at checkout is the price you pay for that order.
4. Orders and payment
Placing an order is an offer to buy. Our acceptance happens when we confirm your order.
We accept payment through Paystack. We do not store your card details.
We may decline or cancel an order where we suspect fraud, where an item is unavailable, or where we cannot deliver to your address.
5. Delivery
Delivery fees are calculated at checkout based on your delivery area within Lagos. Our full delivery areas and prices are set out in our Shipping Policy.
We deliver within Nigeria only. For addresses outside Lagos, contact us and we will quote the courier cost before you pay.
We will make every reasonable effort to deliver within the timeframe given, but we are not responsible for delays caused by couriers, weather, traffic or other circumstances outside our control.
6. Returns and refunds
Our Refund Policy forms part of these terms. Please read it before ordering.
7. Grooming services (Pawleashed Groomer)
Bookings are subject to availability and confirmation.
You must tell us about any medical condition, allergy, skin condition, parasite infestation, behavioural issue or history of aggression before your pet is groomed. We may decline or stop a groom where we believe continuing would be unsafe for your pet or our staff.
Grooming carries inherent risks, particularly with matted coats, elderly animals and animals with existing skin or health conditions. Where a coat is severely matted, clipping short may be the only humane option, and we will discuss this with you where possible.
If we find evidence of fleas, ticks or a contagious condition, we may stop the appointment and charge for the time used, so that other animals in our care are protected.
Booking fee, late arrival and no-shows
A booking fee of ₦5,000 is payable in advance to confirm your appointment. It is deducted from the cost of your groom on the day, so a completed appointment costs you nothing extra.
The booking fee is not refunded if you do not attend, or if you arrive more than 15 minutes late and we can no longer complete the appointment within your slot.
If you need to move your appointment, tell us at least 24 hours beforehand and we will carry your booking fee over to the new date.
8. Boarding (Exotic Pet Lodge)
Boarding is subject to availability and to your pet meeting our health and age requirements.
Where the Lodge is
Exotic Pet Lodge is at 1 Ugochukwu Orji Street, off SPG Road, Lekki — a separate address from our store on Gbangbala Street.
Look for the “Barr Adewale” signage at the beginning of the street. That is us.
Minimum age
Your pet must be at least 4 months old.
Vaccination and health requirements
We need to see current records before your pet is admitted. Without them we cannot take your pet, because one unvaccinated animal puts every other guest at risk.
Dogs
- DHLPP
- Anti-rabies
- Deworming
- Treatment against ticks and fleas
Cats
- Cat flu
- Anti-rabies
- Deworming
All vaccinations must be up to date in line with your vet’s schedule. We may decline admission where records are missing, unclear or lapsed.
What we feed
Included in your boarding:
- Adult dogs — Dog Chow kibble
- Cats — all-life-stages kibble
Puppies: please send your puppy’s usual food with them. A sudden change of diet causes diarrhoea, and a settling-in period is the worst time for an upset stomach.
If your pet is on a prescription diet, has allergies, or you would simply prefer they stay on their own food, send it with them and tell us the feeding routine.
Complimentary bath
Pets boarding for 3 days or more get a bath before they go home, at no charge.
What you need to tell us
Disclose any medical condition, medication, dietary requirement, allergy or behavioural issue before your pet is admitted. If your pet needs medication during their stay, send it clearly labelled with written instructions.
Veterinary treatment
We may seek veterinary treatment for your pet whenever we judge it necessary, using the vet you name on the booking or admission form, or our own partner vet if none is named. All veterinary, medication and transport costs are yours and are payable on collection, whether or not we could reach you first.
Treatment costing more than the maximum you set on the form will be discussed with you, or with your emergency contact, before it goes ahead — unless waiting would put your pet at risk.
Collection
You must collect your pet by the agreed date and time. Late collection is charged at our daily boarding rate.
Uncollected pets
If your pet is not collected on the agreed date, we continue to care for them and each extra day is charged at the normal nightly rate. We will contact you, and your emergency contact, by phone and email.
A pet not collected within 7 days of the agreed collection date is treated as abandoned. After a further 14 days' written notice to those contacts, we may rehome your pet or place them in alternative care at your cost. All fees owed remain payable.
We would far rather reach you than reach that point. If your circumstances change while your pet is with us — illness, travel disruption, anything at all — contact us, and we will find a way through it.
Payment and early collection
Boarding is paid in full at check-in, for the nights booked. Extra nights — from an extended stay or a late collection — are charged at the normal nightly rate and paid before your pet leaves.
If your pet is collected before the end of the booked stay, we do not refund the unused nights. The run was reserved for you and could not be offered to anyone else.
9. Veterinary services
Veterinary services are provided by qualified personnel in accordance with the standards of the Veterinary Council of Nigeria.
We will explain proposed treatment and likely costs before proceeding, except in an emergency where delay would risk your pet’s welfare.
Veterinary medicine cannot guarantee outcomes. We do not warrant that any treatment will succeed.
You are responsible for settling fees at the time of treatment unless we have agreed otherwise in writing.
10. Live animals
Live animals are sold by enquiry only and are not available for immediate online checkout.
We will provide available health and provenance information at the point of sale. Once an animal has left our premises we cannot accept its return except where required by law, because we cannot verify its care or health in the interim.
You are responsible for ensuring you may lawfully keep the animal, and for its welfare under the Nigerian Animal Diseases (Control) Act and any other applicable law.
11. Your content
If you post reviews, photographs or comments, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content in connection with our business.
Do not post anything unlawful, defamatory, or that infringes someone else’s rights. We may remove content at our discretion.
12. Our liability
Nothing in these terms excludes or limits our liability where the law does not permit it, including for death or personal injury caused by our negligence, or for fraud.
Subject to that, our total liability to you in connection with any order, booking or service is limited to the amount you paid us for it.
We are not liable for indirect or consequential losses.
13. Your data
We handle personal information in accordance with our Privacy Policy and the Nigeria Data Protection Act 2023.
14. Changes to these terms
We may update these terms. The version published on our website at the time you place an order or make a booking is the version that applies to it.
15. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be subject to the jurisdiction of the courts of Lagos State.
Nothing in these terms affects your statutory rights under the Federal Competition and Consumer Protection Act 2018.
16. Contact
Exotic Pet Café
62A Gbangbala Street, Ikate, Lekki, Lagos
admin@exoticpetcafe.com · +234 903 987 9593